Los Angeles, California
For the first, what, fifteen-plus years of blogwriting here, I ended each post thanking whoever was reading my posts. And people were and are reading it. I have the stats to prove it. But I've never been quite sure of who I was thanking. I haven't had a comment left in years, and that's ok. I was never much for interacting in that way. And, just between us, I'm not really sure that my gratitude was genuine. I mean, did I need to thank people for reading, when I truly wasn't writing it for anyone to read? Granted, it is different than my journal, where I do write the most intimate things. While I shudder at the thought of anyone reading what I write there, my blog is more or less public so I do acknowledge that there are readers. But in 2022, I stopped ending my posts with that grat note to them.
I hoped that leaving off that polite, grateful acknowledgment didn't mean that I had become part of the rude group. Gratitude is important. Manners are important. I will once again touch on the No problem response to Thank you. When I hear this, my brain still echos: I didn't ask you if there was a problem. I said "Thank you." Growing up, we were instructed in the niceties of Please and Thank you, as well as the responses of It was my pleasure and YOU'RE WELCOME (shout intended)! But life changes and change succeeds. Joel says that No problem in business means It's my job, you don't have to thank me. In other words, we shouldn't be grateful for someone who is just doing their job. But, I think we should. Granted a thank you is not a given. But I think that saying it's not a problem somewhat negates the expression of gratitude.
I'm rather certain we have all noticed that the attention of customer service has become very unfocused. A while back, I had two delivery services who actually did damage at my home. And I tipped the first one, discovering the damage after they left. That was on me. But they knew when they left that they had not fully assembled the item of furniture they had delivered, and that they had rammed the furniture into a freshly painted wall several times, leaving two 4x6" scraped, black marks on the wall.
On the next delivery, I advised a delivery truck that I had a large tree above my driveway and a tall truck would not be able to access the top of the driveway, so the product, an appliance, would need to be dollied the last few feet. Instead, they backed up the driveway, slamming into the tree and severing a very large branch. It sounded like they had hit the house! They did not receive a gratuity from me. In fact, they received a claim against the company they worked for. The owner actually called them stupid when I relayed what had occurred.
I suppose the worst offenders are the package delivery people. I can't tell you who is the worst. For a long time I thought it was Amazon, especially when they were utilizing gig economy (I like to call this gag economy) people driving their own cars or rental trucks. But, while I seldom utilize Amazon, the problems with deliveries continue. The USPS is not great with packages. They no longer ring doorbells, and packages delivered by them, as well as by the other delivery companies, are left wherever, even in downpouring rain. At the present time, UPS seems to be the most conscientious in my neighborhood, but this can change at any time as route drivers change. I suppose these are first world problems, but having grown up at a time when people took more pride in their work responsibilities, I find it quite frustrating. When my sister's boyfriend, Jim, was in the army and stationed in Vietnam during that scary time, our regular US postal carrier would sometimes find a letter from Jim's APO address when he returned to the post office after his rounds. He would make a special trip to deliver it to my sister on his way home. A big difference from what we now get from the postal service at twenty times what we were paying for postage back then.
I think expressing gratitude is a fundamental first step in courtesy and social discourse, and is important when dealing with anyone in the workforce. My late husband used to say that he wouldn't give panhandlers any handouts, but was happy to generously tip workers, especially the busboys, car wash workers and others who were clearly at minimum wage. While he was a generous tipper, he didn't approve of the abundance of 'tip cups.' He said that no one tipped him for doing his job. He wasn't happy that I was paying more to my hairstylist for an appointment, than to our doctor. But he strongly believed in rewarding people who worked hard for little money. So I continue that by tipping workers and delivery people. Just not when they take out a tree on my property.
Still, gratitude and gratuities aside, I did decide to forego the message of thankfulness at the bottom of each post. Actually I didn't really decide, I just stopped doing it. After all, I am providing something by writing. If that is appreciated, fine, but I don't expect to get thanked. But if you are feeling grateful and want to say thank you (or even send a tip my way - I'm joking!) for whatever my posts might provide for you, I will respond, just this one time: No problem.