Los Angeles, California
Cindy sent me a New York Times article entitled The Big Benefits of Small Talk. The point being that, like my father before me, I like to talk to strangers. I find in most circumstances, people are quite interesting, and I've had some fun and even enlightening conversations while swapping stories with strangers. Not to mention some good restaurant recommendations from locals when traveling.
Today, I had an interesting conversation with a Genius, or agent, from Apple. What led up to this was yesterday's experience of sitting down to my MacBook to create a new workout playlist on iTunes, and finding that all but one of my playlists had disappeared. For iTunes refugees like me, you might have already realized that the continued diminishment of iTunes in order to get you to pay a monthly subscription for the Spotify-competitive Apple Music has wreaked havoc on our iTunes libraries. Recently, Apple removed the iTunes app and moved our exiting libraries into Apple Music. And yesterday I discovered that I could only access a tiny slice of my rather large iTunes catalog. So, I worked out to an old playlist and, after attending to my monthly bills this morning, I sat down to address this rather scary issue.
We have all experienced the panic of finding photos, music, whathaveyou, missing from our computers or phones. But, Apple support has yet to let me down. Whoever is designing updates and making the decisions that caused this iTunes disappearance has disappointed me greatly, but the support people, the 'geniuses', they always seem to come through. The fix took an inordinate amount of time, both waiting for the agent to come on the line and the actual work we did together after allowing him access to my MacBook and then my phone. Before calling, I had tried to move my iTunes playlists into my MacBook but only succeeded in moving the abbreviated library into my iPhone, replacing the full one that had existed, just minutes before, in my phone.
My agent, Samik, traveled freely around my Music app and was finally able to find the full library and transport it into my iTunes folder now found in the Apple Music app. (Are you following this? Sheesh...) So, after that was finally fixed, I asked him to help me sync my phone so that the now-restored library would be reinstalled into it. I have a LOT of music, so it took a great deal of time to import. My agent, a rather soft-spoken man with an east-Indian accent, had commented once on a Radiohead song I had in my library. Oh, I like that song, he had said. An opening. So, while we were in silence waiting for the synching to finish, I ventured to ask him where he was located. He responded: I am in Canada.
May I ask which province?
He replied: Ontario.
There was another long pause before I said: So, you probably weren't too happy about that hockey thing.
He replied that the USA had deserved to win Olympic gold as they had played so well. Generous.
I shared that I really don't usually follow hockey, as baseball is my sport. And added: So, you probably weren't so happy about that Blue Jays thing.
And, he laughed.
We then swapped weather conditions (snow should be shortly gone where he was, temps in Los Angeles are in the low '80s ... Fahrenheit, I added.
The download was finally completed and I thanked him for his hourlong assistance in fixing my issue. He wished me a good day and we disconnected. I gave him a stellar review.
Addendum: After writing this post I discovered that the playlists he found and reinstalled were empty. No songs. So far I have spent a total of 5.5 hours on the phone with Apple (as well as a visit to my Apple store who informed me that Apple no longer 'supports' iTunes so they could do nothing. I finally reached a supervisor who basically offered me a few workarounds to reinstate at least some of my music. I anticipate that this will take a full 3-day weekend with nothing else going on except perhaps laundry. Aarrgghh...